If you’re looking for clarity on Billi and Zip warranty restrictions, this guide will help you navigate the details with confidence.
Do You Need to Sign Up for a Service Contract with the Manufacturer?
No, you don’t. Manufacturers cannot legally void your warranty if you choose not to sign up for a service contract.
Can Only the Manufacturer Replace Filters?
No. You can replace the filters yourself or hire any service provider, such as AquaClear, to handle it for you.
Who Can Perform Work Covered by a Billi or Zip Warranty?
Only the manufacturer or an authorised warranty repairer can perform work covered under warranty.
At AquaClear, we make the process simple:
- Did you purchase your system from AquaClear?
If so, in 99% of cases, we can service your unit and get authorisation to handle warranty work at no cost to you. As authorised warranty repairers for Zip, Billi, and other major brands, we bring years of expertise and efficient admin processes to every job. - Is AquaClear servicing your system?
If we’re maintaining your system, we’re likely able to obtain warranty authorisation directly from the manufacturer. During routine service visits, we often identify faults and advise whether they fall under warranty coverage, saving you time and money.
What If the Manufacturer’s Technicians Can’t Fix Your System Quickly?
If you have a pre-paid or ongoing service contract with your manufacturer, you’ll need to use their services.
However, if you’re not locked into a contract, you can choose an independent service provider like AquaClear for faster support. With our extensive stock of genuine parts and a trusted history of performing warranty work, we can often solve issues quicker than the manufacturer’s team.
What Laws Protect Your Warranty Rights?
Australian Federal Law, including the Trades Practices Act, ensures buyers are protected from unfair practices. For example, motor vehicle manufacturers cannot void warranties just because a dealer isn’t the one performing logbook services.
Relevant resources:
Choose AquaClear for Your Warranty Needs
With decades of experience and a reputation as trusted authorised repairers for brands like Billi and Zip, AquaClear is your go-to provider for reliable, warranty-compliant service.
Need help? Contact us to get a free expert quote.